Thank you for shopping with The Earth & Body Connection. We carefully prepare and package each order to help ensure it arrives safely.
The following information applies to orders placed directly through our website.
Australian Shipping
We offer a flat-rate shipping fee of $10 AUD Australia-wide, regardless of your location within Australia.
The applicable shipping charge will be displayed at checkout before payment is completed.
Order Processing
Orders are generally prepared and dispatched within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next available business day.
During particularly busy periods, launches, holidays or other unforeseen circumstances, processing may take a little longer. If there is a significant delay with your order, we will endeavour to contact you.
Delivery
Australian orders are sent using an appropriate postal or delivery service.
Delivery times vary depending on your location and the carrier’s delivery network. Any estimated delivery timeframe is an estimate only and may be affected by circumstances outside our control, including public holidays, severe weather, carrier delays and remote delivery locations.
Where tracking is available for your order, tracking information will be provided after dispatch.
Delivery Addresses
Please check that your name, delivery address and contact information are correct before submitting your order.
If you notice an error after placing an order, please contact us as soon as possible. We will do our best to assist if the order has not yet been dispatched.
We cannot guarantee that an address can be changed once an order has been handed to the delivery carrier.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address.
If an order is returned to us because an incorrect or incomplete address was provided, additional postage charges may apply if you would like the order sent again.
Damaged, Lost or Missing Orders
We take care when packaging orders for delivery. If your order arrives damaged, or you believe it has been lost or is missing, please contact us as soon as reasonably possible with your order details.
For damaged deliveries, we may ask you to provide photographs of the item and packaging so that we can investigate the issue and determine an appropriate resolution.
Your rights under the Australian Consumer Law are not excluded or limited by this policy.
International Shipping
International shipping options, availability and charges are displayed at checkout where available.
International customers are responsible for ensuring that products can lawfully be imported into their destination country. Customs duties, import taxes or other charges imposed by the destination country may apply and, unless otherwise stated at checkout, are the responsibility of the recipient.
International delivery times vary considerably depending on the destination, customs processing and the delivery carrier.
Amazon Orders
This Shipping & Delivery Policy applies only to purchases made directly through The Earth & Body Connection website.
Paperback or Kindle editions purchased through Amazon are processed and fulfilled by Amazon and are subject to Amazon’s applicable shipping, delivery and order policies.
Contact Us
If you have any questions about the shipping or delivery of an order, please contact:
The Earth & Body Connection
Fiona Blenman
Australia
Please use our website Contact page for order and delivery enquiries.
Last updated: September 2026