The Earth & Body Connection respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains what information we may collect when you visit our website, contact us, create an account or purchase products from our online store, how that information may be used, and the choices available to you.
By using this website, you acknowledge the practices described in this Privacy Policy.
1. About Us
This website is operated by:
The Earth & Body Connection
Australia
For privacy-related enquiries, please contact us through the Contact page on our website.
2. Information We May Collect
The information we collect depends on how you interact with our website.
When you place an order, create an account, submit a form or otherwise interact with the website, we may collect information such as:
- your name;
- billing and delivery address;
- email address;
- telephone number;
- account information;
- order and transaction details;
- products you have purchased or viewed;
- correspondence and enquiries you send to us;
- information required to process returns, refunds or customer service requests; and
- other information you voluntarily provide.
Our website and service providers may also automatically collect certain technical information, such as your IP address, browser type, device information, approximate geographic location, pages visited, referring pages and information collected through cookies or similar technologies.
3. How We Use Your Information
We may use personal information where reasonably necessary to operate our website and business, including to:
- process and fulfil orders;
- arrange shipping and delivery;
- process payments and refunds;
- provide customer service;
- respond to enquiries;
- manage customer accounts;
- maintain transaction and business records;
- determine appropriate shipping or tax information;
- improve the functionality and performance of our website;
- maintain website security and help prevent fraudulent or unauthorised activity;
- comply with applicable legal, taxation and regulatory obligations; and
- send marketing communications where you have consented to receive them or where otherwise permitted by law.
We do not use personal information for purposes that are unrelated to our business activities unless you have consented or the use is otherwise permitted or required by law.
4. WooCommerce and Online Orders
Our online store uses WooCommerce.
When you purchase from our website, information necessary to process and fulfil your order may be collected and stored through our website and WooCommerce systems.
This may include your name, billing address, delivery address, email address, telephone number, order details and transaction information.
We use this information to:
- process your order;
- receive and confirm payment;
- prepare and dispatch products;
- provide order updates;
- manage returns and refunds;
- maintain appropriate business and transaction records; and
- provide customer support.
5. Payments
Payments made through our website may be processed by third-party payment service providers.
When you make a payment, certain personal and transaction information may be provided directly to the payment provider to securely process your transaction.
We generally do not receive or store your complete payment card details where those details are processed securely by an external payment provider.
Payment providers operate under their own privacy and security practices. We encourage you to review the privacy information provided by the relevant payment provider where appropriate.
6. Shipping and Delivery
When you purchase a physical product, we may provide information necessary to deliver your order to postal, courier or fulfilment providers.
This may include your:
- name;
- delivery address;
- telephone number;
- email address; and
- other information reasonably required to arrange or track delivery.
We only provide information reasonably necessary for the relevant delivery or fulfilment service.
7. Geolocation and MaxMind
Our website may use MaxMind GeoIP geolocation services through WooCommerce.
Geolocation uses information such as your IP address to estimate your general geographic location.
We use this functionality to help determine information relevant to your location, such as available shipping zones, shipping methods and applicable tax or store settings for Australian and international customers.
This geolocation information is not intended to determine your precise physical address.
MaxMind may process information in accordance with its own privacy practices.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate correctly and provide features such as:
- maintaining your shopping cart;
- remembering website or account preferences;
- enabling customer login and checkout;
- maintaining website security;
- understanding website performance and usage; and
- supporting other functionality necessary for the operation of the website.
A cookie is a small amount of data stored on your device when you visit a website.
Some cookies are necessary for essential website and online store functions. Other cookies may be used for analytics, preferences or marketing where applicable.
You can usually control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of the website, including shopping cart, account or checkout features.
Where required by applicable law, we will seek appropriate consent before using non-essential cookies.
9. Analytics
We may use website analytics tools to understand how visitors interact with our website.
Depending on the services enabled on our website, analytics information may include pages viewed, approximate geographic location, device and browser information, referral sources and general website usage.
We use this information to understand website performance and improve our content, products and customer experience.
If third-party analytics services are used, those providers may process information in accordance with their own privacy policies.
10. Contact Forms and Correspondence
When you contact us through a website form, email or another communication channel, we may collect your name, contact details and the information contained in your message.
We use this information to respond to your enquiry and, where appropriate, maintain records of our correspondence with you.
Please avoid sending sensitive personal information unless it is reasonably necessary for your enquiry.
11. Customer Accounts
If you create an account on our website, we may store information associated with your account, including your name, contact information, billing and delivery details, order history and account preferences.
You are responsible for keeping your account login information secure.
Please contact us if you believe your account has been accessed without your permission.
12. Comments and Reviews
If you submit a product review, article comment or other public contribution, information you choose to publish may become visible to other visitors.
Please avoid including personal information in publicly visible comments or reviews that you do not want others to see.
We may retain information associated with reviews or comments where reasonably necessary for moderation, security and website administration.
13. Marketing Communications
We will only send promotional or marketing communications where you have consented to receive them or where otherwise permitted by applicable law.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Transactional communications relating to an order, payment, delivery, account or customer service request are not considered promotional marketing messages and may still be sent where necessary to provide the service you requested.
14. Social Media and External Websites
Our website may contain links to social media platforms, retailers and other third-party websites.
If you follow these links or interact with third-party services, those organisations may collect and process information according to their own privacy policies.
The Earth & Body Connection is not responsible for the privacy practices of independent third-party websites.
15. Amazon Purchases
Books purchased through Amazon, including paperback and Kindle editions, are processed through Amazon’s systems.
Personal information provided directly to Amazon is handled in accordance with Amazon’s applicable privacy policies and practices.
This Privacy Policy primarily applies to information collected through The Earth & Body Connection website and our direct interactions with you.
16. When We May Share Information
We do not sell your personal information.
We may disclose personal information where reasonably necessary to organisations that assist us in operating our website and providing products or services, such as:
- payment processors;
- postal and courier providers;
- website hosting and technical service providers;
- e-commerce and website software providers;
- geolocation providers;
- analytics or security providers;
- professional advisers where necessary; and
- government, regulatory or law enforcement authorities where required or authorised by law.
We aim to limit information shared with service providers to what is reasonably necessary for them to perform their services.
17. International Data Processing
Some third-party service providers used by our website may operate or store information outside Australia.
As a result, personal information or technical information may sometimes be processed or stored in other countries.
Where applicable, we take reasonable steps to use reputable service providers and handle personal information consistently with applicable privacy obligations.
International customers should also be aware that information provided when purchasing from an Australian business may be processed in Australia and through service providers located in other jurisdictions.
18. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing products and services, maintaining business and transaction records, resolving disputes and meeting legal, accounting or taxation requirements.
Different types of information may therefore be retained for different periods.
When information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to applicable legal requirements and technical limitations.
19. Security
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
You should also take reasonable precautions to protect your own information, including keeping account passwords confidential and using secure devices and networks when making online purchases.
20. Accessing or Correcting Your Information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before responding to certain requests.
In some circumstances, applicable law may permit or require us to refuse access to particular information. If this occurs, we will provide an explanation where required.
21. Privacy Rights for International Visitors
Depending on where you live, you may have additional rights under local privacy laws.
These may include rights relating to access, correction, deletion, restriction or objection to certain processing, data portability, or withdrawal of consent.
Where applicable, you may contact us to exercise your privacy rights. We may request information necessary to verify your identity and determine which legal requirements apply.
22. Children’s Privacy
Our website and online store are intended for a general audience and are not specifically directed toward children.
We do not knowingly seek to collect personal information from children through our online store without appropriate authorisation where this is required by law.
23. Privacy Complaints
If you have a concern about how your personal information has been handled, please contact us through our website Contact page and provide sufficient information for us to understand and investigate your concern.
We will endeavour to respond within a reasonable period.
You may also have the right to raise a complaint with an appropriate privacy or data protection authority where applicable.
24. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, online store, technology, service providers, business practices or applicable legal requirements.
The latest version will be published on this page with the date it was last updated.
We encourage you to review this Privacy Policy periodically.
25. Contact Us
For questions, requests or concerns regarding this Privacy Policy or your personal information, please contact:
The Earth & Body Connection
Fiona Blenman
Australia
Please use the Contact page on our website for privacy enquiries.
Last updated: September 2026